COVID-19 Customer Notice

Cochrane GM is open for business. The safety of customers and staff is a priority. At Cochrane GM, we believe it is our role and responsibility during this time to prioritize two things: the health and well-being of our customers and partners. We have taken several measures to ensure our customers and staff are safe and healthy.

As an extra precaution, we are taking the following steps to provide a healthy and safe environment for everyone.

Health and Safety staff:

We have assigned department staff, that are responsible for reporting and guidance to ensure the best standard of cleanliness and staff health safety practices.

Service Work:

Upon receiving our customer's vehicle, Steering wheels and seats are sanitized. Also, our employees are wearing gloves while working on any vehicle.

Sanitation station and sanitation wipes:

At high traffic locations, we have provided hand sanitation station. Also, there are hand sanitizers available at service desks, reception and lounges.

Due to current COVID-19 situation, we are temporarily discontinuing offerings of any food items while you wait for service.

Travel Restriction:

We are restricting unnecessary business travel by our staff associate. Our staff is also required to advise any international personal travel. Any of our employees is required to self-isolate if they have come from any international destination.

Test drive and Loaner Vehicle:

All hard and soft surfaces of our test drive and loaner vehicles are being cleaned, vacuumed and wiped down every time they are used.

Shuttle Service Vehicles:

All hard and soft surfaces of our shuttle service vehicles are being cleaned, vacuumed and wiped down every time they are used.

Recently Purchased New or Used Vehicles:

Our team has taken all the precautions to safely deliver your vehicle to you if you are in isolation or cannot leave your home.

At-home shopping and test-drives:

Given current recommendations for social distancing, we have updated available options for vehicle purchasing and services. To ensure that our valued customers are well-served and also safe, we can facilitate an at-home purchase by offering off-site test-drives, providing walk-around videos for vehicles, facilitating paperwork online and providing at-home delivery of the vehicle.

VEHICLE PICK-UP AND DROP-OFF SERVICES

In addition, to make it easier to use our services, we are offering to pick up and drop off vehicles for service along with select mobile services. Please call us for more details on how we can assist in this difficult time.

We truly appreciate the trust you place in our team and our company during this uncertain time. In the meantime, our hearts continue to go out to those who have been affected by COVID-19. Please take care and stay safe.

In this uncertain and rapidly evolving time, we will continue to make arrangements and take all the necessary measures to assume our responsibilities as partners in our communities. We thank you in advance for your resilience and trust.

We will continue to provide a safe and friendly environment as we continue to work with everyone.